Four Points by Sheraton Manhattan SoHo Village

Location, location, location!!!

I am writing to express my sincere appreciation for the exceptional service provided by your staff during my recent stay at Four Point by Shereton Manhatton SoHo Village. Two teams in particular demonstrated remarkable professionalism and integrity, leaving a profound impression on me. Housekeeping Staffs - Evelyn, Angela, Edith, and Fernanda. I was deeply moved by an act of outstanding honesty from your housekeeping team members on May 19th 2025. I accidentally left a new dress purchased from Sakes Fifth Avenue in the room. Above staffs discovered the item and immediately reported it to the lost-and-found department without hesitation. Their integrity and quick action safeguarded my property and saved me from significant inconvenience. Desk Staff - Angie Gjeli Angie is the person received my call on May 21st after I found out the missing item. She immediately retrieved the data and asked me to describe the item. After confirmation of the details, she sent me a swift message with all the details for UPS to pickup. I was impressed with her genuine warmth and efficiency. I also want to bring special attention to the management how she severed the other guests from my observation during my short stay in your hotel. She asked Kitchen to prepare the coffee earlier when the coffee is only ¼ left in order to save the guests' waiting time. She also carried the guest's surfing board to help the guest to checkout, believe me the surfing board was extremely heavy. Even during the busy periods, she maintained patience and professionalism, ensuring every guest felt valued.

I initially booked this hotel from another app, using some bonus points, and because I had such a comfy room, I extended through booking for another night. Great location, clean room, comfy bed, quick and reliable wifi. I would like to praise Jain ( or Jan don't remember the spelling now ) from the front desk, for going above and beyond especially for allowing me to stay at the same room when I decided to extend my stay ( although another guy had told me no the previous night ) and also for letting me have a late checkout for free until 14.00 I also had the Empire state building room view, which was an amazing way of waking up.

A friend recommended this hotel to us for an economical, centrally located hotel with no frills. He was right and I'm glad we took his recommendation. This hotel is a straight up, clean and spacious business hotel. Centrally located downtown, the hotel is a short walk to SOHO, Greenwich Village and Tribeca. The room was bigger than most New York hotels I've previously stayed in (e.g. I could work out in my room, lots of floor space). Bed was comfortable and room was clean. Super useful to have access to an in-house gym (it's small, but functional) and a relatively spacious bathroom. Staff were super friendly, helpful and professional. Would definitely recommend and stay again in the future.

I recently stayed at the Four Points by Sheraton Manhattan SoHo Village and had a great experience overall. The room was very clean and well-maintained, which made my stay even more comfortable. The bed was super comfy, and I appreciated the quiet atmosphere despite being in such a lively part of the city. The location is fantastic—just a short walk to the Red Subway Line, making it incredibly convenient to get around Manhattan. There are plenty of great places to eat nearby, catering to different tastes and budgets. Plus, having a Trader Joe’s close by was a huge bonus for grabbing snacks or quick meals. The check-in staff were very helpful and friendly, making the process smooth and welcoming. The lower level amenities were also a nice touch, with a vending machine, microwave, and a well-equipped gym available for guests.